One in five communications teams use AI for their work

Around one in five surveyed central banks’ communications departments have used artificial intelligence (AI) tools to assist their work.

Seven out of 34 central banks (21%) that responded to a new question in this year’s Communications Benchmarks are using AI for their work in communications. The remaining respondents (79%) have not adopted the practice.

Of the seven communications teams that are currently using AI, three are from high-income European countries. Three other teams are all from