Pokemon GO Support Warns Player After They Ask About New Avatars

A Pokemon GO player recently shared their frustrations with the community after receiving an unfair warning from the game's support team. The warning came in response to the player's persistent complaints about an issue with their Pokemon GO avatar's appearance, leading to concerns about potential account penalties.

Pokemon GO is an augmented reality mobile game that allows players to catch virtual creatures called Pokemon in real-world locations using GPS and camera functionalities on their devices. Players can explore their surroundings to find and catch different types of Pokemon, train them, and engage in battles with other players. The game became popular for its innovative use of augmented reality technology, encouraging physical activity, and fostering a sense of community through in-game events and challenges.

In a Reddit post, a player called TheLiterateCat, detailed their experience with in-game support, explaining that they initially contacted support to request a refund for a Power Pose because the Pokemon GO avatar’s appearance had been significantly altered since the new update. Despite their dissatisfaction, the request was denied, and they were advised to adjust the avatar using sliders, which did not resolve the issue. This led TheLiterateCat to express their frustration, although they maintained a civil tone throughout their interactions.

The crux of the issue arose when TheLiterateCat did not receive a response from support for several days after their initial contact. Despite follow-up messages and attempts to close the conversation, support remained unresponsive, leaving the player unable to report other issues. In a desperate attempt to seek resolution, the player reached out to NianticHelp on Twitter and the official website, receiving only automated responses that did not address their specific concerns about their Pokemon GO's controversial avatar appearance.

What Did the Pokemon GO Support Team Say to the Player?

In their message to support, the player highlighted the discrepancy in the Power Pose's appearance, emphasizing that it was not what they paid for and requesting a refund of their PokeCoins. However, instead of addressing the avatar issue, support issued a warning alleging unauthorized access to services using unapproved gameplay methods. TheLiterateCat's predicament resonated with other players on the Reddit post, with many expressing frustration over the lack of human interaction in support responses. Some players speculated that the responses were generated by bots, leading to dismissals of genuine appeals without proper consideration.

Several other players are also voicing their concerns about the impact of the new Pokemon GO update on the buddy system and how it disrupts their avatars' appearances. As the community delves into these issues, players are looking for better communication and resolution processes to guarantee a positive experience for all Pokemon GO enthusiasts.