Tesco to stop posting Clubcard vouchers and statements to most customers

Tesco has said it will no longer send out paper Clubcard statements or vouchers to customers, unless they actively tell the supermarket they want to keep receiving them in that format.

The company is making the change from the first week of May. Any shopper who fails to opt back in will start receiving statements and vouchers by email instead.

Tesco’s announcement is the latest move to get customers away from paper statements that are expensive to produce and post. Banks, utility companies and supermarkets have been pushing customers towards going paperless, often to the dismay of older customers.

Tesco customers who wish to retain the paper option can do this by signing in to their My Clubcard account online, clicking on “statement preferences” and changing it back to “by post”. Users have until 5 May to do this if they wish to receive that month’s statement by post.

Those changing their preferences after 5 May will receive their May statement and vouchers by email but the August and later statements and vouchers by post, as before.

• Money

• Consumer affairs
• Tesco
• Supermarkets
• Retail industry
• news