Asda suffers IT glitch with thousands of staff receiving wrong payslips

Asda has become the latest company to suffer an IT glitch as almost 10,000 workers received incorrect payslips on their first day of using a new payment system.

“Project Future” was rolled out as payment software by Asda as part of its move from Walmart’s IT system after brothers Mohsin and Zuber Issa bought the supermarket for £6.8bn in 2021.

Asda revealed in a letter to senior staff that during their payroll checks, they identified around 9,500 workers who were underpaid due to the error.

“Colleagues’ payslips may not show correctly so please reassure colleagues that we are aware of this and are making the relevant adjustments to ensure that colleagues receive payment by Friday payday,” the letter read.

The supermarket chain has it will pay workers what they received in February to make up for any missing wages.

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However, it has not yet been confirmed as to when the problem affecting Asda’s payroll system will be fixed.

There are concerns now that the payroll issue will increase scrutiny on Asda amid staff walkouts in two stores and supermarket’s £4.2bn debt.

“We recently launched a new HR system and conducted pre-emptive checks to identify any potential issues before colleagues were paid this month,” an Asda spokesman said.

“These checks found a potential problem with holiday pay that could have resulted in a pay discrepancy for some hourly paid colleagues. We have taken immediate and proactive steps to correct this – to help ensure there will be no shortfall in pay for these colleagues this month. Project Future will give Asda a world-class IT platform.”

Nationwide Building Society also had issues due to an IT glitch, leaving a number of payments delayed on Friday morning.

The glitch, which happened due to a planned overnight maintenance that took longer than expected, impacted payments to and from Nationwide to other banks and building societies.

The bank has now reassured clients that the problem has now been fixed and urged them to not descend or duplicate their payments.

Last week, Greggs, Sainsbury’s, Tesco and McDonalds also suffered IT glitches.

This led to a number of store closures, delivery issues and problems with online systems and software.

Most of the chains refused to provide any concrete details about why the glitches happened, claiming they were due to software updates.

Additional reporting by Sara Keenan.