Disabled Supporter Information Bayern Munich (H)

Arsenal v FC Bayern Munich Tuesday 9th April 2024 Emirates Stadium Kick Off: 20.00 

Due to security requirements, this fixture has an embargo in place for Arsenal members who signed up after 11th March 2024. Members who register for the ballot but became an Arsenal member after the 11 March 2024, are not eligible to apply for tickets and will not be included in the ballot for this match.

Cup Scheme

For season ticket holders who have signed up to the 2023/24 Cup Scheme, payment will be charged to the card provided on Tuesday 19 March. For any supporters whose payment card fails, you will automatically be given an opportunity to purchase your own seat in the exclusive season ticket holder priority window advertised below.  Season Ticket Holder Priority Window

Tickets will be available for all season ticket holders, along with all those who have signed up to the 2023/24 cup scheme whose payment card fails as per above. Information on how season ticket holders can buy their own seat can be found here. 

Season ticket holders can purchase their own seat by logging into their online box office account here.  

Once logged in, supporters should click on the head and shoulder icon in the top right-hand corner of the page. Under "Notification" their seat/s will be listed under 'Reserved Tickets'. By clicking on reserved ticket, supporters can select their seat and any other seats they manage within their Network and add them to their basket for checkout and payment.  

Once payment has been confirmed, the seat will be processed, and the supporter's digital pass will be activated for the fixture as their entry method. Please note, digital passes will update approximately 7 days prior to the fixture.  

New Ballot System for Disability Access Members

To ensure fairness and equal opportunity, tickets for home fixtures will be sold via a ballot system exclusively for Arsenal Members. For each match, Members have a designated window in which to register either individually or as a group (provided that all members in the group meet the necessary requirements for the relevant ballot). 

Timing doesn't matter when it comes to entering our ballots, whether you are an early bird or a last-minute entrant, your chances of winning remain the same. The only crucial factor is that you submit your entry whilst the window is open. 

The ballot opens on Monday 18th March at 1000hrs and closes on Wednesday 20th March at 1000hrs. 

Please DO Not enter via your online account as this will not work for DA members. 

All applicants, whether successful or unsuccessful, will be notified by email only, from 1400hrs on. S Thursday 21st March from 14:00. Successful applicants will have the opportunity to purchase tickets during the designated priority booking window, as specified on the ticket information page. For this fixture this will be Wednesday 27th March from 10:00 and successful applicants will be able to access their online account and purchase tickets, this will include a complimentary Personal Assistant ticket, subject to eligibility. Please note, you will have 24 hours to purchase your tickets.  

PLEASE NOTE, THESE DATES ARE IN PLACE TO ALLOW SEASON TICKET HOLDERS TO PURCHASE IN THE PRIORITY WINDOW. 

If you are purchasing tickets for other Arsenal Members, please ensure that each additional Member is assigned to your Network prior to your transaction (how to manage your network). 

Where the number of ballot registrations for a match does not exceed the number of available tickets, all Members who have entered will be successful. 

Useful links 

Ballot Guide 

Ballot FAQs 

Ballot Help Centre 

Disability Access Ballot Help Centre 

Ticket Exchange & Ticket Transfer 

If a member is unable to attend a match they were successful in the ballot for, and that match has sold out, they will have the option to post their ticket on our Ticket Exchange platform. This way, other fans can purchase the ticket and enjoy the match. This ticket information page will be updated once a fixture has sold out and Ticket Exchange is available. 

Ticket Transfer is available for Season Ticket Holders to use once a game is available online (4-8 weeks before a game). 

Disability Access members who wish to list their tickets on the Ticket Exchange should complete the online form here. Please note this form is for DA members only and tickets will be listed by the Disability Liaison Team. The Disability Liaison Team can be contacted by calling 0207 619 5000 (Option 2). Deaf supporters, who use British Sign Language (BSL), can contact the Disability Liaison Team by using SignVideo BSL Interpreter service. 

Digital Tickets Any tickets purchased by Arsenal Members for the 23/24 season will be loaded onto their Digital Membership Pass. Members can download their Digital Pass from the Official Arsenal app. Once the digital pass has been added to an Apple or Android wallet, any purchased tickets will automatically show on the digital pass approximately one week before the relevant fixture. Click here for more information. 

Any new Members who purchase their Membership close to a fixture will be sent their tickets via email in the event their digital pass is not yet available in the Arsenal App. 

Any tickets accepted via Ticket Transfer will be sent to recipients via email. 

My Arsenal Rewards DA members will earn 50 points for this fixture. 

Stadium Access Please note that you MUST enter the Stadium with your Personal Assistant, if eligible. 

Code of Conduct  All fans must adhere to our updated Code of Conduct; please take your time to read this information carefully 

Blue Badge Parking The Blue Badge Parking booking period will open on Friday 22nd March and will close once we have no spaces remaining.