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What’s Behind The Decline In CX? | Forrester Podcast

Customer experience (CX) quality in the US has dropped for three consecutive years and now sits at an all-time low. What’s behind the decline, and how can brands turn things around? VP and Principal Analyst David Truog and Principal Analyst Pete Jacques weigh in on this week’s What It Means. https://forr.com/3WNVuIv

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