Is Sky broadband down? Hundreds of customers report outage

Hundreds of customers at one of the UK’s most popular broadband networks are struggling to get online this morning.

According to Down Detector, more than 700 Sky customers have been affected by an outage since 6am.

Sky told customers it would be conducting ‘essential maintenance’ between midnight and 6am, leading to an ‘intermittent or complete loss of broadband’.

But it appears these outages are still ongoing for a number of customers.

One frustrated user posted: ‘what is the score? No sky broadband/wifi in the Preston area since early hours. The teenagers will be waking up at some point and it will turn into the Hunger games if not sorted.’

But Sky told MailOnline that this issue is affecting a ‘small number’ of customers in specific areas and is not a national issue. 

A Sky Broadband spokesperson said: ‘We are aware of an issue impacting some Sky Broadband customers. 

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‘We’re working to get these impacted customers back online as soon as possible.’ 

 Sky confirmed the planned maintenance work would affect people in the Gloucestershire area and gave a list of affected towns and cities, including Gloucester, Cirencester, Tetbury and Cricklade. 

But a Sky staff member later confirmed that customers were also being affected in the Bury area of Greater Manchester, adding: ‘We apologise for the inconvenience but have the correct people working on it.’

You can check the status of your Sky internet by clicking this link and entering your landline number. 

Get in touch with our news team by emailing us at webnews@metro.co.uk.

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